To shed light on the exciting developments of the newly improved Client Portal and Dashboard, Sandeep Bains, the Account Manager for Contract Laboratory, and Tina Tran, the Client Support for Contract Laboratory, provided valuable information about the latest features. These updates were strategically implemented to improve functionality and provide a seamless user experience for Contract Laboratory, the Client Portal, and the OUTSOURCE! eMagazine. From receiving laboratory requests to updating the interface, the team behind the scenes works hard to meet client expectations and streamline communication processes. Let’s dive into the details they shared about Contract Laboratory.
Improving Accessibility and User-Friendliness:
The primary goal behind the updates to the Dashboard and Client Portal is to enhance accessibility and user-friendliness. One of the main enhancements introduced was the centralization of communications within the dashboard. The new system allows clients to receive and respond to messages directly within the dashboard. This validates better communication between Contract Laboratory, clients, and any third parties. Moreover, it allows requesters to provide more information for expedited quotes. Leading to a quick partnership with the right laboratory and faster testing. Furthermore, the inclusion of hyperlinks between websites strengthens the connection among all three platforms. This enables easier movement and increases engagement for users. By maintaining consistent branding, the aim is to establish better brand recognition and facilitate seamless navigation between the different sites.
To ensure a smooth user experience, Contract Laboratory advises clients to clear their browser cache before logging into the new Client Portal. This simple step helps prevent any technical glitches and ensures optimal functionality.
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Emphasizing Cohesion and Branding:
The team wanted to create a fresh look, consistent with the cohesive brand image across all platforms. To create this unified brand experience, the team has focused on synchronizing the color schemes and overall aesthetics across all websites. The company opted for pops of orange and blue to maintain a clean and clinical appearance. As these colors complement the white aesthetics commonly found in laboratories. By adhering to color accessibility standards, the team aims to guarantee that the sites are visually appealing and easy to navigate for users of all abilities.
“It’s our plan to have the brand more easily distinguishable across all the different sites. By associating all three sites together through color and hyperlinks it will improve the user’s experience. We want to make it easier for everyone to connect,” Bains said.
Additional Insight for Users:
The recent acquisition of LabX Media and Contract Laboratory in November 2022, served as the opportune moment to modify the existing systems and incorporate valuable client feedback. Contract Laboratory has helped thousands of companies outsource their laboratory testing. Consistently taking client suggestions into account and having additional staff vetting our leads to ensure the quality of work. Contract Laboratory has made strides in performing excellent outsourcing services. Pamela Wertalik, the CEO and founder of Contract Laboratory, emphasized the significance of outsourcing and having platforms that cater to these requirements.
“Outsourcing is pivotal at our company. Our company facilitates seamless outsourcing solutions, while our new eMagazine is a valuable resource for providing insightful content and expert guidance. We are dedicated to fostering growth and satisfying the needs of laboratories and clients,” Wertalik said.
What is to Come:
In addition, the interview also touched upon the long-term goals and future developments. The company is committed to ongoing improvements to ensure efficiency, availability, and excellent client support. With further improvements and exciting features on the horizon, clients can expect an even more seamless and efficient experience moving forward. Advertising initiatives will also be expanded, with a particular focus on the OUTSOURCE! blog.
“Overall, the long-term goal is to just be more efficient, be more available, and be able to have better support for our clients. We really emphasize that we are listening to what our clients want, and more improvements are coming,” Tran said.
Conclusion:
The launch of the new Dashboard and Client Portal marks an exciting milestone in the company’s commitment to enhancing user experience. By actively listening to client feedback and incorporating their suggestions, the updates have successfully improved functionality, accessibility, and communication processes. If you have any questions, or feedback, or would like help with outsourcing to laboratories, please contact Contract Laboratory on our website or call us toll-free at 1-855-377-6821.
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